---
title: Fixing Email Mismatch Errors Between Solo and GoodLeap (Origin) Portal
description: "⚡ Quick Fix: Make sure the rep’s email matches in both Solo and GoodLeap. If not, reassign the customer to a rep with matching emails, then have that rep resubmit the application."
---

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September 10, 2025

# Fixing Email Mismatch Errors Between Solo and GoodLeap (Origin) Portal

## ⚡ Quick Fix: Make sure the rep’s email matches in both Solo and GoodLeap. If not, reassign the customer to a rep with matching emails, then have that rep resubmit the application.

#### Error Details

For the Solo/GoodLeap integration to work, the email address must match **exactly** in both systems. Once triggered, the error remains tied to that application until a rep with matching emails resubmits it. This means:

- The error will still display no matter who views the application.
- Simply reassigning the customer to another rep does **not** clear it.
- The only way to remove the error is for a properly assigned rep (with matching emails in both systems) to **re-apply and resubmit** the application.
  
  ![image (9)-1](https://help.gosolo.io/hs-fs/hubfs/image%20(9)-1.png?width=250&height=313&name=image%20(9)-1.png)

💡 **Tip:** If a rep uses multiple email addresses, make sure the same one is used in both Solo and GoodLeap before submitting applications.

#### Step by Step Resolution

1. Verify the rep’s email addresses  
     1. Confirm that the rep’s email in [Solo](https://phx.gosolo.io/me) matches the email in [GoodLeap](https://origin.goodleap.com/login) (Origin portal).
     2. If there is a mismatch, the error will occur.
2. If needed, reassign the customer 
     1. If the original rep’s emails don’t match, reassign the customer to a rep whose emails match in both systems.
     2. ⚠️ Reassignment alone won’t fix the error, the new rep **must** resubmit.
3. Resubmit the application. Once the new rep is assigned, they should: 
     1. Fill out **all required sections** of the application![Screenshot 2025-09-10 at 12.39.44 PM](https://help.gosolo.io/hs-fs/hubfs/Screenshot%202025-09-10%20at%2012.39.44%20PM.png?width=688&height=560&name=Screenshot%202025-09-10%20at%2012.39.44%20PM.png)
     2. Check all boxes in the **Customer Info** section with the customer have the borrower sign in the signature box to acknowledge and consent to the details of the credit application, then save the signature.  
        ![Screenshot 2025-09-10 at 12.39.52 PM](https://help.gosolo.io/hs-fs/hubfs/Screenshot%202025-09-10%20at%2012.39.52%20PM.png?width=688&height=399&name=Screenshot%202025-09-10%20at%2012.39.52%20PM.png)
     3. Click **Submit** at the bottom of the app.
     
   ✅ Once the application is fully resubmitted by a rep with matching emails, the error will no longer appear.

 

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