How do I change my/the customers email after requesting docs?

After requesting documents, if the incorrect email was listed at the time of the request, You can re-request documents after updating the information listed on the Customer Information page to reflect the customer's correct email. 

You can always reach out to our support team at support@gosolo.io, and we can update the email address from within DocuSign. However, if the customer has already signed the documents, we will not be able to edit them and a new request will need to be submitted.