User Support

• I can’t login to the Solo App and my MFA method is not accessible. What should I do?
• Are users required to use the MFA recovery code?
• What if I lose my MFA recovery code?
• Can we please remove MFA from my account?
• I do not have access to another email address/phone number to authenticate with.
• Everytime I login it gives me a loading screen and it just keeps loading.
• I’ve been trying to login and now it tells me that I’ve exceeded the amount of login attempts. Can you remove that block for me?
• I’m using SMS as my authentication method, but didn’t receive my text with the validation code. Can you resend it?
• Why isn't my company showing up in the search bar?
• I clicked on password reset but didn't get an email
• What if I've forgotten my password and have Multi-Factor Authentication?
• Why am I being prompted to update my MFA recovery code?
• I got the error "We had a problem sending the email, please try again later." when trying to reset my password. What do I do?
• What if I no longer have access to my email/mobile device to receive the login code for MFA?
• Enabling Javascript for Solo
• Syncing your Recheck Verification with your Solo Account