DocuSign SoloSign+

What is Knowledge Based Authentication?

KBA also known as Knowledge Based Authentication is a method used in the U.S. to verify a customer’s identity to access an envelope. Prior to signing an envelope a customer is presented with initial identity questions that are then used to formulate KBA “out of wallet” security screening questions in real time using publicly available data that only the homeowner would know.

If questions are answered correctly, the homeowner is then able to proceed with signing their given documents. If questions are not answered correctly, the homeowner will not be able to proceed with opening the document. 

Important to Note: 

• KBA is only available for customers in the United States

• DocuSign compares the recipient's name on the envelope with the name on their ID

• The customer name in Solo should be the customer’s full name. Minimal variation of first and last names is allowed.