Planset & Engineering

Answers to Design & Engineering statuses, uploads, options, and more

• Why is a job on hold?
• Can I use an API in the images required for the CAD request?
• Can I upload a zipped file into the CAD request?
• Where do I upload images for a CAD request?
• Can I include additional images past what Solo is asking for?
• Can you complete CADs without attic images?
• Can your engineers stamp externally-drafted CADs?
• What photos do I need to upload for an Engineering Request?
• Will CAD optimize or adjust the layout from proposals?
• How can I get onboarded for CAD?
• Which imaging services does SOLO use?
• Can Solo design Tesla Solar Roof?
• Can we request a CAD without a Solo proposal?
• What's included in the permit packet?
• Can a Sales Rep upload the images required for a CAD request?
• Do you verify production during CAD?
• Can I get in contact with the designer who completed my CAD?
• How long does engineering take?
• Can I update the logo on my CAD design?
• How fast can Solo return my Engineering request?
• Do you provide an as-built?
• Can I tell Solo my preferred interconnection method?
• How does Solo research their utility companies?
• How does Solo handle existing systems?
• What interconnection methods can Solo design or support?
• What does the status of my CAD mean?
• Will Solo's CAD team design mixed-equipment jobs?
• Can Solo design commercial jobs?
• How do I add more modules to the equipment list?
• Where can I find the completed Permit Application?
• Who can resolve an impeded CAD?
• I did not add Engineering at the time of request. How do I add it?
• Can I get physical wet stamps?
• What if I don’t have attic access?
• Do I need to research the AHJs that I'm installing in?
• Can I use Solo for Engineering only?
• Can Solo design on an apartment building?
• What if the system we pitched doesn't fit on the roof?
• What is the status of my CAD and ENG?
• Do I need a city rejection letter to submit for a revision?
• How can I view my CAD/Engineering Queue?
• What do I do when a job is impeded?
• Will you fill out my permit application?
• How can I reach the CAD Support team?
• Can you send a finished CAD back to my CRM?
• What hours does the CAD team work?
• How fast can Solo return my CAD request?
• Can Solo design on a three phase system?
• What is the CAD SLA or turn-around time?
• Can Solo design off-grid solar jobs?
• Are we charged for city rejection revisions?
• Can I update the logo on my CAD?
• Do I need all of the images Solo requests for a CAD request?
• Do you submit our permit applications for us?
• Do you know the requirements of the city we are working in?
• Why isn’t anyone responding when I use the PHX chat?
• How can we request a post-install letter?
• The CAD is done and pending ENG. I need a revision, why will it not let me request it?
• How can I get a bill of materials with my CAD request?
• I don’t see my utility company listed, how do I get it added?
• Does Solo offer its services to commercial properties?
• Do I need my own CAD and Engineering provider?
• How often do we update utility companies in our database?
• What does each revision type mean?
• What file type does Solo deliver for a completed CAD?
• How many states are you licenses in?
• Does the CAD team try to avoid panel upgrades?
• Why do I need to upload photos with my Engineering Request?
• Does Solo outsource their engineering?
• What are your CAD integration capabilities?
• What is your city acceptance rate?
• How do I get email notifications for CAD designs being done or impeded?
• Where can I find the completed CAD design?
• What is the turnaround time for CAD designs?
• Can Solo design battery jobs?
• What happens if I upload the same attic photos for different jobs?
• Who is notified if my request is impeded?
• What if my CAD gets rejected by the city?
• Does Solo determine if I need an Engineering letter with my job?
• Do you factor in obstructions when designing a CAD?
• Requesting a CAD Revision
• Which imaging services does SOLO use?