---
title: How to Archive, Deactivate, or Reactivate a User
description:   Owner/Admin Feature    
---

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October 15, 2026

# How to Archive, Deactivate, or Reactivate a User

Owner/Admin Feature Only!

### In this article:

- [How to Archive a User](https://help.gosolo.io/how-to-deactivate-a-user#archive)
- [How to Deactivate a User](https://help.gosolo.io/how-to-deactivate-a-user#deactivate)
- [How to Reactivate a Non-Active User](https://help.gosolo.io/how-to-deactivate-a-user#reactivate)

 

**What's the difference between archiving and deactivating a user account?**

- **Archiving** a user account is permanent and allows the email associated with the account to be used on another email account in Solo.
- **Deactivating** an account can be reverted (by reactivating) and maintains the use of the email address associated with the user account. This means that an email already being used on a deactivated user cannot be used on another email account in Solo.

You can see a user's current status in the User Search page, under the 'Is Active' column: 

![UserSearch\_IsActiveColumn](https://help.gosolo.io/hs-fs/hubfs/Help%20Center%20Images/UserSearch_IsActiveColumn.png?width=670&height=364&name=UserSearch_IsActiveColumn.png)

 

---

### How to Archive a User

1. In the left side navigation bar, open the '**Company**' dropdown and select '**Search User**'.  
   ![SoloSidebar\_SearchUser\_GIF](https://help.gosolo.io/hs-fs/hubfs/SoloSidebar_SearchUser_GIF.gif?width=285&height=638&name=SoloSidebar_SearchUser_GIF.gif)
2. Search for the user you'd like to access, and click their name to open the profile.  
     1. The easiest way to search is by using the Filters to specify the exact field/column that you would like to search (for example:  the user ID, user name, role etc).
   ![SearchUserPage\_Filters\_GIF](https://help.gosolo.io/hs-fs/hubfs/SearchUserPage_Filters_GIF.gif?width=670&height=373&name=SearchUserPage_Filters_GIF.gif)
3. Open the '**Settings**' tab, then scroll to the bottom and press '**ARCHIVE USER**', then click '**Confirm**'.
   
   ![User\_Settings\_ArchiveUser\_GIF](https://help.gosolo.io/hs-fs/hubfs/Help%20Center%20Images/User_Settings_ArchiveUser_GIF.gif?width=670&height=487&name=User_Settings_ArchiveUser_GIF.gif)
4. Make sure to **Save** using the button in the bottom right!

 

**Archiving a user is a permanent action and cannot be undone.** Doing so will release the email address to be used on a new account, however the archived user account will remain on the company it is under. 

 

 

---

### How to Deactivate a User

1. In the left side navigation bar, open the '**Company**' dropdown and select '**Search User**'.   
   ![SoloSidebar\_SearchUser\_GIF](https://help.gosolo.io/hs-fs/hubfs/SoloSidebar_SearchUser_GIF.gif?width=269&height=603&name=SoloSidebar_SearchUser_GIF.gif)
2. Search for the user you'd like to access, and click their name to open the profile.  
     1. The easiest way to search is by using the Filters to specify the exact field/column that you would like to search (for example:  the user ID, user name, role etc).   
        ![SearchUserPage\_Filters\_GIF](https://help.gosolo.io/hs-fs/hubfs/SearchUserPage_Filters_GIF.gif?width=670&height=373&name=SearchUserPage_Filters_GIF.gif)
3. Open the '**Settings**' tab, then scroll to the bottom and press '**DEACTIVATE USER**', then click '**Confirm**'. 
   
   ![User\_DeactivateUser\_NEW\_GIF](https://help.gosolo.io/hs-fs/hubfs/User_DeactivateUser_NEW_GIF.gif?width=670&height=555&name=User_DeactivateUser_NEW_GIF.gif)
4. Make sure to **Save** using the button in the bottom right!

**Deactivating a user will prevent them from logging in or accessing any aspect of Solo.**

This is **not** a permanent action, however their email address will remain tied to their account and will not be usable on another account. 

 

---

### How to Reactivate a Non-Active User

1. In the left side navigation bar, open the '**Company**' dropdown and select '**Search User**'.  
   ![SoloSidebar\_SearchUser\_GIF](https://help.gosolo.io/hs-fs/hubfs/SoloSidebar_SearchUser_GIF.gif?width=272&height=609&name=SoloSidebar_SearchUser_GIF.gif)
2. Search for the user you'd like to access, and click their name to open the profile.  
     1. The easiest way to search is by using the Filters to specify the exact field/column that you would like to search (for example:  the user ID, user name, role etc).
   ![SearchUserPage\_Filters\_GIF](https://help.gosolo.io/hs-fs/hubfs/SearchUserPage_Filters_GIF.gif?width=670&height=373&name=SearchUserPage_Filters_GIF.gif)
3. Open the '**Settings**' tab, then scroll to the bottom and press '**ACTIVATE USER**', then click '**Confirm**'.
   
   ![User\_ReactivateUser\_GIF](https://help.gosolo.io/hs-fs/hubfs/Help%20Center%20Images/User_ReactivateUser_GIF.gif?width=670&height=487&name=User_ReactivateUser_GIF.gif)
4. Make sure to **Save** using the button in the bottom right!

Reactivating a user will restore their access to Solo and all customers still assigned to them. Their user settings will be restored to what was applied when they were deactivated. 

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