Recovery Code Setup

New Users

1. When a new user logs into their SOLO account for the first time they’ll be prompted to setup a recovery code.

   

Current Users

1. Current users now have the option to generate a recovery code via the “Generate New Recovery Code” button on their user profile page. (see next two screenshots) Note: each time a new recovery code is generated it will invalidate the old code.

   

    

   

2. Current users without a recovery code will receive reminders to set up their recovery code. After setup, users will receive recurring reminders every 30 days to verify their recovery code.