Users & Permissions
Your Account
- How to Log Into Solo
- How to Change or Reset Your Solo Password
- Why can't I log in?
- How to switch to Light Mode/Dark Mode
- How to Add a Profile Picture
- I have an old account that I don’t use anymore. Can we delete that account?
- I tried resetting my password and it just gave me an error.
- I tried resetting my password but I never received an email.
- How do I set up Multi-Factor Authorization?
- How does an MFA recovery code work?
- I’ve been trying to log in, but I haven’t received the six-digit code via text message.
- I don’t want to or have the time to login using MFA.
- I do not have the ability to download apps on my phone without admin approval or I don’t know how
- I can’t login to the Solo App and my MFA method is not accessible. What should I do?
- Are users required to use the MFA recovery code?
- Can we remove MFA from my account?
- I do not have access to another email address/phone number to authenticate with.
- Everytime I login it gives me a loading screen and it just keeps loading.
- I’ve been trying to login and now it tells me that I’ve exceeded the amount of login attempts. Can you remove that block for me?
- I’m using SMS as my authentication method, but didn’t receive my text with the validation code. Can you resend it?
- I clicked on password reset but didn't get an email
- Adding a State License to Your User Profile
- I got the error "We had a problem sending the email, please try again later." when trying to reset my password. What do I do?
- Syncing your Recheck Verification with your Solo Account
- Can I have multiple Solo logins with my email address?
- How will Multi-Factor Authentication affect me?
- MFA Recovery Code Update
- My work provides my laptop and my account for SOLO. How do I keep it safe if they can access it?